Help Desk

Professional, Certified Experts

Help Desk Service

Professional, Certified Experts Supporting Your Business

Full Problem Resolution & Expert Customer Service

 

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

 

With PAconnect's Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.


Proactive Care & Maintenance

COVERAGE HOURS COVERAGE DETAILS
Complete 24x7 24x7 Coverage

Typically used by single-shift workers who need extra support during off hours such as nights, weekends, and holidays.
Pricing Details go here.
After Hours 5:00 PM to 9:00 AM Coverage

Typically used by MSPs who provide daytime support and use Help Desk to deliver extended support on nights, weekends, and holidays.
Pricing Details go here.
Business Hours 8:00 AM to 6:00 PM Coverage

Provides support during standard operating hours.
Pricing Details go here.

 

Supported Operating Systems
and Software

PAconnect'’s Help Desk supports a wide range of commonly used desktop software products, many of which are listed below. The Help Desk fully supports desktops, laptops, thin clients, and printers and provides limited support for tablets, smart phones, and local networks.

 

Desktops*

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Mac OS X 10.6 (Snow Leopard)
  • Mac OS X 10.7 (Lion)
  • Mac OS X 10.8 (Mountain Lion)
  • Mac OS X 10.9 (Mavericks)
  • Mac OS X 10.10 (Yosemite)
  • Mac OS X 10.11 (El Capitan)
  • MacOS 10.12 (Sierra)

Office Suites*

  • Microsoft Office 2003
  • Microsoft Office 2007
  • Microsoft Office 2010
  • Microsoft Office 2013
  • Microsoft Office 2016

* Includes Word, Excel, PowerPoint, and Access.

Email Clients

  • Microsoft Outlook XP
  • Microsoft Outlook 2003
  • Microsoft Outlook 2007
  • Microsoft Outlook 2010
  • Microsoft Outlook 2013
  • Microsoft Office 365
  • Microsoft Windows Mail App
  • Google Apps
  • Mac Mail

Browsers

  • Google Chrome
  • Internet Explorer 7 or later
  • Mozilla Firefox
  • Safari