Help Desk Service
Professional, Certified Experts Supporting Your Business Full Problem Resolution & Expert Customer Service
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.
With PAconnect's Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Network Monitoring & Care
Proactive Care & Maintenance
COVERAGE HOURS | COVERAGE DETAILS |
---|---|
Complete 24x7 | 24x7 Coverage Typically used by single-shift workers who need extra support during off hours such as nights, weekends, and holidays. |
Pricing | Contact Us For Details |
After Hours | 5:00 PM to 9:00 AM Coverage Typically used by MSPs who provide daytime support and use Help Desk to deliver extended support on nights, weekends, and holidays. |
Pricing | Contact Us For Details |
Business Hours | 8:00 AM to 6:00 PM Coverage Provides support during standard operating hours. |
Pricing | Contact Us For Details |
Supported Operating Systems and Software
PAconnect'’s Help Desk supports a wide range of commonly used desktop software products, many of which are listed below. The Help Desk fully supports desktops, laptops, thin clients, and printers and provides limited support for tablets, smart phones, and local networks.
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 8.1
- Windows 10
- Mac OS X 10.6 (Snow Leopard)
- Mac OS X 10.7 (Lion)
- Mac OS X 10.8 (Mountain Lion)
- Mac OS X 10.9 (Mavericks)
- Mac OS X 10.10 (Yosemite)
- Mac OS X 10.11 (El Capitan)
- MacOS 10.12 (Sierra)
- Microsoft Office 2003
- Microsoft Office 2007
- Microsoft Office 2010
- Microsoft Office 2013
- Microsoft Office 2016
- Microsoft Outlook XP
- Microsoft Outlook 2003
- Microsoft Outlook 2007
- Microsoft Outlook 2010
- Microsoft Outlook 2013
- Microsoft Office 365
- Microsoft Windows Mail App
- Google Apps
- Mac Mail
- Google Chrome
- Internet Explorer 7 or later
- Mozilla Firefox
- Safari